Over the festive period, our team will be here to support you with a reduced service.
Support Hours
Our support team will operate Monday–Friday, 9am–5pm, excluding Christmas Day, Boxing Day, and New Year’s Day. Please note that response times may be slightly longer than usual during this period.
Prescription Requests
If you require a prescription before January, please submit your request by 15th December to give the best chance of delivery before Christmas. While we’ll do our best to process requests promptly, we cannot guarantee delivery during this period due to external factors such as Royal Mail delays.
Blood Samples
Please ensure blood samples are posted no later than 22nd December to avoid postal delays and potential issues with sample viability.
Review Consultations
Review consultations will be unavailable on Christmas Day, Boxing Day, and New Year’s Day, with limited availability from 22nd December.
Normal services will resume on Monday 5th January.
Thank you for your understanding and continued support. We wish you a Merry Christmas and a Happy New Year! 🎅✨